FREQUENTLY ASKED QUESTIONS
How we work
All of our pieces are made by our master jewellers and stone setters at our workshop in london, united kingdom.
Refah products are Vermeil jewelry. It is 925 sterling silver that have been expertly plated with gold, known in American English by the French term “vermeil”. A product can only be marked as “vermeil’ if the sterling silver base is plated with gold of not less than 10 carat fineness, that is of substantial thickness and a minimum thickness equivalent to 2.5 microns of fine gold.
The stone of all our jewelry is real Moissanite and all of them are tested for authenticity in our laboratory.
All Refah products have a certificate of authenticity called GRE.
payment
We accept Visa, Mastercard, PayPal.
Return
All purchases may be returned within 30 days.
Go here and follow the guide to make a return or an exchange.
Please ensure that items are unworn, unwashed and undamaged. Note: All returned items must be unaltered and include any original packaging, including the box and the pouch.
Refunds may only be issued to the credit card, or paypal account , or in accordance with the payment method used to make the original purchase.
Shiping & tracking
Our team is working very hard to ship your order as soon as possible! Just one business day is all we need to process your order efficiently.
Please note that Saturdays and Sundays are non-business days due to the closure of our business. This means that placing an order during these times may increase the delay in processing your order.
The shipping fee is completely free in Refah jewelry
Upon placing your order, you will receive a confirmation email within 24 hours. If you are unable to find the confirmation email in your inbox, the email may have ended up in your Spam folder. If the email is still missing, you may have accidentally keyed in the wrong email address during your checkout. Email us at info@refah.store immediately so we can locate your order and resend your confirmation email.
We will email you your tracking information in a confirmation email once your item is shipped. However, if you have not received a shipping confirmation email after 3 business days, please get in touch with us at info@refah.store
Order
Your order will take between 10 – 15 business days
If you receive an order confirmation email and notice a mistake with the order, please email us at info@refah.store. Please leave us a clear and detailed message of the error, your name, phone number, and your order number.
However, if we have processed and shipped out your order within 24 hours, we are unable to allow any changes. Please check our size chart carefully before placing an order.
We’d like to inform customers that all changes to orders must be made known to us via email at info@refah.store as soon as possible, preferably within 2 hours from the time the order is placed as we strive to dispatch all our orders as soon as possible on the SAME BUSINESS DAY. We cannot guarantee that your order will be cancelled upon request as our fulfilment team works very quickly in processing all the orders. If your order has been dispatched, we regret to inform you that we are no longer able to cancel the order.
Should an exception be made, all order cancellations will be subjected to a cancellation fee of $20 to cover restocking, handling and shipping fees.
All orders are insured
We insure all orders from the time it enters transit until it is delivered to you. For any issues with your delivery, just get in touch with us at info@Refah.store and we will sort it out.
If you have received a damaged, defective or incorrect item, contact info@Refah.store with a photo of the damage, or the wrong item you received, as well as your order number. We’ll take care of you!
